Shipping & Delivery
Here’s the honest version: I’m a one-person shop, not Amazon. But I’ll always tell you exactly what to expect, and I’ll never leave you guessing.
Where I ship
I currently ship to the United States and Canada. If you’re somewhere else and really want one, email me at support@vivianhearts.com and I’ll see what I can do.
How long it takes
| Stage | Time |
|---|---|
| Processing | 1–3 business days (I pack every order myself) |
| Shipping (US) | 7–14 business days |
| Shipping (Canada) | 7–18 business days |
These are estimates, not promises. Once it leaves my hands, it’s in the carrier’s hands. But if something looks stuck, email me — I’ll chase it down for you.
Tracking
You can check your order status anytime on our website. Just log in to your account and you’ll see where things are. No guessing, no waiting for updates.
If something goes wrong
Packages get lost. Delays happen. I get it.
- Lost in transit? Email me. If it hasn’t moved in 10 business days, I’ll send a replacement or refund you — your choice.
- Marked delivered but not there? Check with neighbors and your local post office first. If it’s still missing after 48 hours, email me and we’ll figure it out together.
- Arrived damaged? Send me a photo within 48 hours. I’ll replace it, no questions.
A note on delays
I’m not going to pretend shipping is always perfect. Holidays, weather, and carrier backups happen. When they do, I’ll let you know — not leave you refreshing a page wondering what’s going on.
Need help?
Email me at support@vivianhearts.com. I’m here Monday–Friday, 9 AM – 5 PM EST, and I usually reply within a few hours.